Secure Shopping

We use sophisticated encryption technology. This means at the checkout, our servers and your PC encrypt (scramble) everything that you enter into your computer, such as credit card details, billing and delivery address. Because it is encrypted, other computers are unable to make sense of it, therefore keeping this information private.

Email Policy

We only email you if you want us to. We do not send unsolicited emails. When you register your email address with us you go on a list to receive occasional email announcements about events that I may be exhibiting in your area, or when a new product is released. We do not disclose your email address to third parties.

Every email message we send includes an email address to which you can respond. If at any time you decide you do not want to receive our emails simply reply with unsubscribe in the subject line.

Delivery Policy

All our items are mostly handmade to order and this takes time.
You will be emailed of any expected delay of longer than 7 working days from the time of order.
Please note outdoor garden art can take up to 3 weeks to make.
Delivery charges are calculated and added to your order after you enter your delivery location and before you enter your payment details. You get to see the full charge before completing your purchase.

Returns & Damaged Goods Policy

We stand by the quality of our product and we make things right if you are not satisfied with your purchase.

If you are not happy, you must contact us within 7 days of receipt of the goods.  The product must be returned in its original condition & packaging.
Goods damaged in transit will be replaced where possible, and refunded if we cannot replace them.
Delivery charges & return charges are non-refundable.

Tax and Duty

Tax, duty, customs charges and sales taxes that apply in your home country are your own responsibility & we have no control or influence over these as they are legal requirements when importing goods.

Pricing Policy

All prices are stated in New Zealand dollars

Site Usage Terms

This site and its content is made available for the purposes of shopping online with Jo May Design and providing information about Jo May Design’s products.

Reproduction of the images and text on this site for any other purposes is prohibited.

All images and textual content on this website is copyright © jomaydesign